Shipping Policy

🕒Order Processing

We work diligently to ensure every order is processed and shipped with precision.

• Business Days: Monday – Friday (excluding U.S. federal holidays)
• Business Hours: 9:00 AM – 6:30 PM (Eastern Standard Time, GMT-05:00)
• Order Cut-Off Time: 5:00 PM EST. Orders placed before this time are processed the same business day. Orders received after 5:00 PM or during weekends/holidays will be processed on the next business day.
• Order Confirmation: Once your order is placed, a confirmation email will be sent immediately for your records.
• Processing Time: 1–5 business days on average, depending on product availability and current order volume.
• Peak Seasons: During high-demand periods such as holidays or sales events, processing may extend by an additional 1–3 business days.

🎄Holiday Schedule

Our fulfillment center observes all U.S. federal holidays. Orders placed on or near these dates will be processed on the next business day. Observed holidays include:

• New Year’s Day – January 1
• Presidents’ Day – February 17
• Memorial Day – May 26
• Independence Day – July 4
• Labor Day – September 1
• Thanksgiving Day – November 27
• Christmas Day – December 25

📦Shipping Methods & Rates

To ensure reliable delivery, we work with trusted carriers such as USPS, UPS, and DHL, along with select regional delivery partners.

• Standard Flat Rate Shipping: $9.95 per order (no minimum purchase required)
• Expedited Shipping: Currently unavailable but may be introduced in future service updates.
• Free Shipping Promotions: When available, all eligibility details and time frames will be clearly displayed on our website or promotional materials.

⏳Handling & Transit Times

• Handling Time: 1–5 business days
• Transit Time: 7–15 business days (depending on carrier and destination)
• Total Delivery Time = Handling Time + Transit Time

Please note: Shipping times may be slightly extended during holidays, peak sales, or severe weather conditions. If your order includes multiple items, some may ship separately to expedite delivery.

🌎Shipping Coverage & Restrictions

Currently, ArtivoraStore.com ships exclusively within the contiguous United States (48 mainland states). We do not currently ship to:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO/FPO/DPO military addresses
• International destinations

Important: All orders must include a valid U.S. street address. Orders with incomplete or P.O. Box addresses may experience delays or cancellation.

📍Address Accuracy & Reshipment

Please double-check your shipping details before completing checkout. ArtivoraStore.com is not responsible for:

• Packages shipped to incorrect or incomplete addresses
• Lost or delayed shipments due to address errors or forwarding issues
• Orders returned or discarded due to invalid delivery information

If your order is returned to our warehouse due to incorrect address details, a reshipment fee may apply.

🔎Order Tracking & Delivery Updates

Once your order has shipped, you will receive an email with your tracking number and link to monitor your delivery.

• Please allow 1–2 business days after shipment for the tracking number to become active.
• During peak periods, tracking updates may occasionally experience carrier-related delays.
• If you have not received your tracking email after 5 business days, please check your spam folder or contact our support team for assistance.