Cancellation & Modification Policy
Last Updated: May 27, 2026
At ArtivoraStore.com, we understand that plans can change — and we’re here to make any order cancellation or modification as simple and transparent as possible. This policy explains when and how you can change or cancel an order, what happens once fulfillment begins, and how related fees and refunds are handled.
⏳1. Cancellation & Modification Window
- You may request to cancel or modify your order within 12 hours of placing it.
- All cancellation or change requests must be submitted before your order enters the fulfillment, packaging, or shipping process.
- Once an order has been processed, packaged, or shipped, it can no longer be cancelled or modified.
- After the 12-hour window, your order will automatically proceed to fulfillment or production.
📩2. How to Request a Cancellation or Change
Please contact us as soon as possible if you wish to cancel or modify your order. Providing complete details will help us process your request faster. When contacting us, please include:
- Your Order Number
- Full Name
- Email Address used at checkout
- The specific request (e.g., change of size, color, address, or cancellation)
Contact Options:
📧 Email: [email protected]
🚚3. After Fulfillment or Shipment Begins
Once your order has entered fulfillment or shipping, it can no longer be changed or cancelled. If your order has already shipped, please wait until the package is delivered, and then follow our Return Policy to request a return or exchange. Once shipped, we cannot modify shipping addresses, recipient names, or product details.
💵4. Fees & Refund Conditions
| Request Type | Timing | Refund / Fee Condition |
|---|---|---|
| Cancellation | Within 12 hours (before fulfillment) | ✅ Full refund, no fee |
| Cancellation | After fulfillment begins (before shipment) | ⚠️ Subject to small restocking fee |
| Cancellation | After shipment | ❌ No refund on shipping; return required |
| Address or Item Change | Within 12 hours | ✅ Free modification |
| Address or Item Change | After 12 hours (after processing) | ❌ Not possible; follow Return Policy |
Note: Shipping fees are non-refundable once an order has shipped. Refunds for approved cancellations are issued within 10 business days.
🔄5. Common Change Scenarios
1. Shipping Address Updates: You may update your shipping address within 12 hours of placing your order. After that period, we cannot guarantee changes.
2. Item Changes (Size, Color, Quantity): You can modify product details within the 12-hour window. If your requested change cannot be processed, you may cancel the order (if eligible) and place a new one.
3. Combining or Splitting Orders: For operational reasons, we cannot combine multiple orders or split an existing order once it has been placed.
⚠️6. Special Conditions & Limitations
- Made-to-Order or Personalized Items: These products may not be eligible for modification or cancellation once production has started.
- Peak Seasons: During holidays or major sales, the available cancellation window may be reduced.
- First-Come, First-Served Basis: All requests are handled in the order they are received. Please contact us promptly.
🤝7. Contact Information
For all order cancellations, modifications, or related inquiries, please contact our support team:
- Artivorastore LLC
- Address: 1001 S Main St Ste 600, Kalispell, MT 59901, United States
- Email: [email protected]
- Website: https://artivorastore.com
- Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)
Artivora Store – Crafted with Creativity. Delivered with Care.