Returns Policy

🧾1. Interpretation & Definitions

Interpretation: Words with capitalized initials have specific meanings defined below.

Definitions:

• Company: Artivorastore LLC
• Address: 1001 S Main St Ste 600, Kalispell, MT 59901, United States
• Website: https://artivorastore.com
• Goods: All physical products offered for sale on our Website.
• Orders: Purchase requests submitted by you through our Website.
• You / Customer: The individual or legal entity accessing, using, or purchasing products from our Website.

⏳2. Order Cancellation & Return Window

• You have the right to request a return, exchange, or refund within 30 days from the date your order is delivered.
• Refunds are processed to the original payment method (Paypal) within 10 business days after we receive and inspect your returned items.
• Pre-authorization is required — returns sent without prior approval will not be accepted.
• If more than 30 days have passed since your delivery date, we unfortunately cannot offer a refund or exchange (unless the item is defective, damaged, or covered under warranty).

📧3. How to Request a Return

To initiate a return or exchange, please contact our Customer Support Team. When contacting us, please include your Order Number, Full Name, Email Address, and Reason for Return (with photos if applicable).

• Email: [email protected]
• Contact Form: https://artivorastore.com/contact-us

Once approved, we will issue a Return Authorization (RA) Number along with detailed shipping instructions.

📋4. Eligibility Criteria for Returns

To qualify for a return or exchange, please ensure that:

• The item was purchased within the last 30 days.
• The item is unused, unwashed, unworn, and in its original packaging.
• All tags, labels, and accessories are intact and included.
• You provide a valid receipt or proof of purchase.

❌5. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded:

• Customized, personalized, or made-to-order products.
• Clearance, discounted, or final sale items.
• Products unsealed for hygiene reasons (e.g., undergarments, personal accessories).
• Gift cards or downloadable digital products.

🚚6. Returning Goods & Shipping Costs

Return Address: 1001 S Main St Ste 600, Kalispell, MT 59901, United States

• If the item is defective, damaged, or incorrect: Artivora Store will cover all return shipping costs and provide a prepaid return label. (Return cost: $0.00)
• If returning due to personal reasons: You are responsible for all return shipping fees. We strongly recommend using a trackable service.

🎁8. Gifts & Exchanges

• If the item was marked as a gift, you’ll receive a gift credit for the value of the return.
• If not marked as a gift, the refund goes to the original purchaser.
• Exchanges are available for the same product in a different size or color, subject to stock availability.

💳9. Refund Processing

• After receiving your return, our team will inspect it and email you about the approval or denial of your refund.
• Approved refunds are issued within 10 business days to your original payment method (Paypal).
• Please note your bank may take additional time to post the refund. If it has not appeared within 15 business days after approval, please contact us.

⚠️10. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us immediately with photos of the issue. We will offer a replacement or full refund, including all shipping costs. In some cases, we may request that the item be returned.