Cancellation & Modification Policy

⏳1. Cancellation & Modification Window

• You may request to cancel or modify your order within 12 hours of placing it.
• All cancellation or change requests must be submitted before your order enters the fulfillment, packaging, or shipping process.
• Once an order has been processed, packaged, or shipped, it can no longer be cancelled or modified.
• After the 12-hour window, your order will automatically proceed to fulfillment or production.

📩2. How to Request a Cancellation or Change

Please contact us as soon as possible if you wish to cancel or modify your order. Providing complete details will help us process your request faster. When contacting us, please include:

• Your Order Number
• Full Name
• Email Address used at checkout
• The specific request (e.g., change of size, color, address, or cancellation)

Contact Options:
📧 Email: [email protected]

🚚3. After Fulfillment or Shipment Begins

Once your order has entered fulfillment or shipping, it can no longer be changed or cancelled. If your order has already shipped, please wait until the package is delivered, and then follow our Return Policy to request a return or exchange. Once shipped, we cannot modify shipping addresses, recipient names, or product details.

💵4. Fees & Refund Conditions

Note: Shipping fees are non-refundable once an order has shipped. Refunds for approved cancellations are issued within 10 business days.

🔄5. Common Change Scenarios

1. Shipping Address Updates: You may update your shipping address within 12 hours of placing your order. After that period, we cannot guarantee changes.

2. Item Changes (Size, Color, Quantity): You can modify product details within the 12-hour window. If your requested change cannot be processed, you may cancel the order (if eligible) and place a new one.

3. Combining or Splitting Orders: For operational reasons, we cannot combine multiple orders or split an existing order once it has been placed.

⚠️6. Special Conditions & Limitations

• Made-to-Order or Personalized Items: These products may not be eligible for modification or cancellation once production has started.
• Peak Seasons: During holidays or major sales, the available cancellation window may be reduced.
• First-Come, First-Served Basis: All requests are handled in the order they are received. Please contact us promptly.